Tenant services
We put emphasis on the satisfaction of our tenants. In order to do our best to ensure a high comfort of living in our apartments, we manage our properties ourselves. We are constantly implementing new, modern solutions to ease and quicken communication between us and our tenants.
Online portal
To speed up communication and to promptly resolve all requests and issues, we have introduced an online portal that is accessible to all of our tenants. Access to the system is possible via website and an application for both iOS and Android. What can you solve through the portal?
- Repairs
- Report any issues
- Notification of a new co-tennant
- Quick and easy way to post any questions and request
- Access to monthly invoices and a listing of received payment
Services not yet provided by the portal:
- Lease agreement extension
- Modification of documents and agreements
- Conflicts between tenants
Login to the online portal
Additional services
Our goal is to build places where people will feel satisfied. That is why we offer our tenants additional COOL services that make life more pleasant and enriching. All are located directly in our properties. Pamper yourself.
COOL WINE
Feel like having a glass of fine wine? Visit our monthly wine degustation in a private wine club or choose a bottle from the limited production of family owned boutique wineries COOL WINE imports.
COOL DANCE
Would you like to learn how to dance? Studio COOL DANCE offers a wide range of classes for both adults and children. Take up ballroom, latin or any other dancing style under the watchful eye of professional dancers.
COOL LOOK
Dental clinic COOL LOOK offers dental and aesthetic procedures, teeth whitening, dental cleaning, regular check-up, dental care for children any many more dental services in modern and elegant premises.
Useful documents
What to do if?
No water
In the event that you do not have water supply in your apartment and before contacting our facility services, check whether there is a planned disruption at your address or a fault that has already been reported.
No electricity
In the event that you do not have electricity in your apartment and before contacting our facility services, check whether there is a planned disruption at your address or a fault that has already been reported.
Gas leak
Call the emergency line 1239 of Pražská plynárenská in the event of a failure of any gas infrastructure and a situation associated with a general threat in connection with the operation of the gas distribution network.